We match you, or we refund you
Book with confidence. If we cannot connect you to a vetted local instructor in time, you get your money back — not a store credit, not a voucher, refunded to your original payment method.
At a glance
- 45 days — maximum time we take to connect you with an instructor, or you get a refund.
- Deposit refunded if we can't match you. If the 45-day trigger fires before we've assigned you an instructor, we refund your deposit in full. Once your instructor is assigned the deposit becomes non-refundable, but lessons not yet delivered remain refundable — see the exclusions section below.
When you qualify for a refund
Your course is eligible for a money-back refund in any of the following situations:
No instructor matched within 45 days
If we cannot connect you with a vetted DVSA-registered instructor in your postcode area within 45 days of you submitting your booking details, you qualify for a full refund of your deposit.
What the guarantee does not cover
Being explicit so there are no surprises: the guarantee is about us delivering what we promised, not about second-guessing a course after you have used it.
Lessons already delivered
Hours you have already taken with your instructor are not refundable. The platform collects your course fee and releases it to the instructor as each lesson is delivered — so completed hours belong to the instructor.
Deposit after instructor assignment
Once your instructor has been assigned and confirmed, your deposit covers the platform's acquisition and onboarding costs and is no longer refundable. Your remaining lesson fees are still refundable for hours not yet delivered.
How the refund process works
- You request a refund.Use the refund form in your dashboard or email us directly. We'll check your request against the eligibility rules above — the form walks you through what applies.
- We confirm eligibility within 48 hours. If you qualify, we move straight to processing. If you do not, we explain which rule applies so you can decide whether to dispute it.
- Refund lands in 5–10 working days. Refunds go to the original payment method (card or Klarna). If you paid via Klarna, the refund flows through Klarna first and then back to you per their timeline.
What makes our guarantee different
Most driving-course platforms have a money-back guarantee on paper. These are the four things we commit to in writing:
Fair refund of what's undelivered
When the guarantee triggers we refund the undelivered portion of your course. See the exclusions section below for what counts as delivered.
Free Test Booking Assist
Every course includes readiness sign-off and booking guidance at no extra cost — you book directly with the DVSA, we just make sure you book at the right time.
Refund, not store credit
Refunds go back to your original payment method (card or Klarna). You do not get locked into a voucher you have to spend with us.
Eligibility rules published up-front
The timings and exclusions on this page ARE the policy — not a summary of a longer terms document. What you see here is what applies to your booking.
Book your course today
Pay in full or split across 3 months with Klarna. If we can't match you within 45 days, full refund of any undelivered hours — subject to the terms above.